General terms and conditions of sale of Studio Pavia BV

Version 1.0 - 1 June 2026

1. Identity

Company name: Studio Pavia BV
VAT number: BE1022.032.382
Website: www.pavia.be
Email: hello@pavia.be

Hereinafter referred to as “PAVIA”.

2. Scope

These terms and conditions apply to all quotations, orders, sales and deliveries of products by PAVIA, irrespective of whether the order is placed directly with PAVIA, through a showroom partner or by means of distance communication.

For the purposes of these terms and conditions, “customer” means any natural or legal person who orders or purchases a product from PAVIA.

Where the customer is a consumer, these terms and conditions do not affect any mandatory statutory consumer rights.

Where the customer is a showroom partner or professional reseller and sells the product in its own name to an end customer, these general terms and conditions of sale apply exclusively to the sale between PAVIA and that customer. The sale to the end customer takes place under the responsibility and subject to the terms and conditions of the showroom partner or reseller, without prejudice to the end customer’s statutory rights.

Any departure from these terms and conditions is valid only if confirmed in writing by PAVIA.

3. Product information and configuration

PAVIA designs and manufactures high-quality furniture for pets.

Depending on the product, the customer selects the available size, version, door, cushion, colour or other configuration options. These selections are specified on the order form, in the quotation or in the order confirmation.

Images, samples and descriptions are as accurate as reasonably possible, but remain indicative. Minor variations in colour, grain, texture, finish or dimensions may occur and do not constitute a defect where they are inherent in the material used or the manufacturing process.

4. Order and formation of the contract

An order becomes final only when:

• the customer has accepted the order form or quotation;
• PAVIA has received the agreed advance payment; and
• PAVIA has confirmed the order in writing, unless otherwise agreed.

The sales contract governed by these terms and conditions is concluded between the customer and PAVIA. A showroom partner does not act as the seller unless expressly agreed otherwise in writing.

The customer is responsible for the accuracy of the information provided, including their name, contact details, delivery address and selected configuration.

5. Prices and payment

All consumer prices are stated inclusive of VAT, unless expressly indicated otherwise.

An advance payment is due when the order is placed, as specified on the order form or in the quotation. The remaining balance is due upon delivery or collection, unless otherwise agreed in writing.

PAVIA reserves the right to postpone delivery or collection until the remaining balance has been paid in full.

The products remain the property of PAVIA until the price, including any delivery or other charges, has been paid in full.

6. Production and delivery period

Any stated production or delivery period is an estimate, unless it has expressly been agreed in writing that the period is binding.

PAVIA will use reasonable efforts to meet the stated period. A delay does not automatically entitle the customer to compensation or cancellation, unless the delay is manifestly unreasonable or otherwise provided by law.

7. Delivery and collection

Delivery or collection takes place in accordance with the arrangements set out on the order form, in the quotation or in the order confirmation.

In the case of home delivery, the customer must ensure that the product can be delivered in a normal and safe manner. Any restrictions, such as stairs, narrow passages, difficult access or parking problems, must be notified to PAVIA in advance.

The risk of loss of or damage to the product passes to the customer once the product has been delivered to or collected by the customer or a third party designated by the customer.

Where the customer collects the product, the risk passes at the time of collection.

8. Cancellation before delivery

As long as the order has not yet become final as described in Article 4, the customer may cancel the order free of charge.

Once the order has become final, it may be cancelled only after consultation with PAVIA. Where PAVIA has already incurred costs for preparation, production, the purchase of materials, transport or administration, PAVIA may charge those reasonable costs or deduct them from the advance payment already made.

This Article is without prejudice to any statutory right of withdrawal that may apply.

9. Right of withdrawal in distance sales

Where the customer purchases a product as a consumer under a distance contract, the customer has a statutory right of withdrawal of 14 calendar days, starting on the day after receipt of the product.

Within that period, the customer may notify PAVIA, without giving any reason, of their decision to withdraw from the purchase. Notice may be given by email to hello@pavia.be or by any other unequivocal statement.

Following notice of withdrawal, the customer must return the product to PAVIA within 14 calendar days, unless otherwise agreed. The costs and risk of returning the product are borne by the customer.

The product must be returned in good condition, together with all accessories and, insofar as reasonably possible, in its original packaging.

PAVIA will reimburse the amounts received after it has received the returned product, or after the customer has provided evidence that the product has been returned.

Where the value of the product has diminished as a result of handling beyond what is necessary to establish its nature, characteristics and functioning, PAVIA may charge the customer for that loss in value.

10. No right of withdrawal for purchases made in a shop or showroom

Where the customer purchases the product in a physical shop, showroom or other business premises, there is no statutory right of withdrawal unless PAVIA expressly agrees otherwise in writing.

Where a customer merely views the product in a showroom but subsequently concludes the contract with PAVIA at a distance, whether the statutory right of withdrawal applies will be assessed on a case-by-case basis.

11. Statutory guarantee

Consumers benefit from the statutory guarantee in accordance with applicable Belgian law.

The customer must notify PAVIA of any defect as soon as possible after discovering it, providing a clear description and, where possible, photographs.

The statutory guarantee applies to a lack of conformity existing at the time of delivery. It does not cover damage or wear resulting from normal use, misuse, inadequate maintenance, exposure to moisture or heat, outdoor use, scratches, biting or scratching by animals, accidents, modifications by third parties or use contrary to PAVIA’s instructions.

Minor variations in colour, grain, texture, finish or dimensions inherent in natural materials or artisanal production are not regarded as defects.

Where the end customer purchases the product from a partner selling in its own name, the partner is responsible for first-line guarantee handling and customer communication. In that case, PAVIA remains the partner’s point of contact within the applicable supplier relationship.

12. Use and maintenance

PAVIA products are designed as indoor furniture for pets. They are not intended to serve as transport crates, outdoor furniture, safety cages or indestructible kennels.

The customer must use the product in a normal and careful manner, taking into account the animal’s size, behaviour and needs.

PAVIA is not liable for damage caused by animals, including biting, scratching, breaking out, urinating, excessive pulling or any other behaviour exceeding normal use.

Any maintenance instructions provided by PAVIA form part of the normal use of the product.

13. Complaints

Complaints concerning delivery, visible damage or apparent defects must be reported to PAVIA as soon as possible after receipt.

A complaint does not suspend the customer’s payment obligations unless PAVIA agrees to this in writing.

PAVIA will carefully investigate each complaint and, where the complaint is well-founded, propose an appropriate remedy.

14. Liability

PAVIA is liable only for direct loss resulting from a demonstrable fault on the part of PAVIA.

PAVIA is not liable for indirect or consequential loss, loss of use, emotional harm, damage to other property, damage caused by animals or damage resulting from misuse of the product.

Nothing in these terms and conditions limits PAVIA’s liability where such liability cannot lawfully be limited.

15. Intellectual property

All designs, photographs, texts, drawings, models, product names and other creative or technical elements of PAVIA remain the property of PAVIA or its respective rights holders.

They may not be copied, reproduced, imitated, adapted or used commercially without PAVIA’s prior written consent.

16. Privacy

PAVIA processes personal data in accordance with its privacy policy, available on the PAVIA website.

Personal data is used only for purposes including customer communication, quotations, orders, payment, delivery, guarantees, after-sales service and compliance with legal obligations.

17. Force majeure

PAVIA is not liable for any delay or failure to perform resulting from circumstances beyond its reasonable control, including fire, flooding, strikes, illness, transport problems, supplier-related problems, shortages of materials, technical failures or governmental measures.

In the event of force majeure, PAVIA and the customer will consult with a view to finding a reasonable solution.

18. Governing law and disputes

These terms and conditions and all contracts with PAVIA are governed by Belgian law.

In the event of a dispute, PAVIA and the customer will first seek an amicable solution.

If no amicable solution can be reached, the courts having jurisdiction under Belgian law shall have jurisdiction.